Outage in Twilio

MMS Delivery Failures to Multiple Networks in the US From Small Subset of Short Codes

Resolved Minor
September 13, 2025 - Started about 1 month ago - Lasted 2 days
Official incident page

Incident Report

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 04:33PM

We are no longer experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. This incident has been resolved.

MONITORING about 1 month ago - at 09/15/2025 09:09AM

We are observing successful MMS delivery to multiple networks in the US from a small subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 8 hours or as soon as more information becomes available.

MONITORING about 1 month ago - at 09/15/2025 07:26AM

We are observing successful MMS delivery to multiple networks in the US from a small subset of Short Codes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/15/2025 01:44AM

We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/14/2025 09:44AM

We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/14/2025 01:55AM

We are still investigating MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/13/2025 09:55PM

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/13/2025 08:00PM

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/13/2025 07:01PM

We are experiencing MMS delivery failures to multiple networks in the US from a small subset of Short Codes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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