Outage in Twilio

SMS Delivery Delays to Telecall in Brazil

Resolved Minor
September 14, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/15/2025 01:45PM

We are no longer experiencing SMS delivery delays when sending messages to Telecall in Brazil. This incident has been resolved.

MONITORING about 2 months ago - at 09/15/2025 09:44AM

We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 09/15/2025 05:53AM

We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 09/15/2025 03:51AM

We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/15/2025 03:29AM

We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/15/2025 02:29AM

We are experiencing SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MONITORING about 2 months ago - at 09/14/2025 10:29PM

We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 2 months ago - at 09/14/2025 08:28PM

We are observing recovery in SMS delivery delays when sending messages to Telecall in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/14/2025 12:28PM

We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/14/2025 08:37AM

We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/14/2025 06:44AM

We are continuing to investigate the SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 2 months ago - at 09/14/2025 05:44AM

We are experiencing SMS delivery delays to Telecall in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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