Outage in Twilio

SMS Delivery Delay To & From Multiple Network In Hong Kong Via Subset Of Long Code

Resolved Minor
September 16, 2025 - Started about 9 hours ago - Lasted about 8 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, APAC
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/16/2025 09:52AM

We are no longer experiencing SMS delivery delays when sending messages to & from Multiple Networks in Hong Kong via subset of long codes. This incident has been resolved.

MONITORING about 3 hours ago - at 09/16/2025 07:55AM

We are observing recovery in SMS delivery delays when sending messages to & from Multiple Networks in Hong Kong via subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 09/16/2025 04:24AM

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 09/16/2025 02:54AM

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING about 9 hours ago - at 09/16/2025 02:16AM

We are experiencing SMS delivery delays when sending messages To & From Multiple Network In Hong Kong Via Subset Of Long Code. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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