Outage in Twilio

SMS Delivery Report Delays to Altice in the United States of America

Resolved Minor

September 16, 2025 - Started 7 months ago - Lasted 1 day
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS Delivery Report Delays to Altice in United States of America. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio SMS Toll-Free, North America Twilio SMS Long Code, North America Twilio SMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/18/2025 04:23AM

We are no longer experiencing SMS delivery report delays when sending to Altice in the United States of America. This incident has been resolved.

MONITORING 7 months ago - at 09/18/2025 01:01AM

We are observing recovery in SMS delivery report delays when sending to Altice in The United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 7 months ago - at 09/17/2025 11:01PM

We are observing recovery in SMS delivery report delays when sending to Altice in The United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/17/2025 05:00PM

We continue to experience SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/17/2025 01:14AM

We continue to experience SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/16/2025 06:02PM

We continue to experience SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/16/2025 02:02PM

We are still experiencing SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/16/2025 12:02PM

We continue to experiencing SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/16/2025 11:17AM

We are experiencing SMS delivery report delays to Altice in United States of America. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/16/2025 11:09AM

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