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Outage in Twilio

Messaging Insights Degradation

Resolved Minor
September 17, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio Messaging Insights

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/17/2025 10:29PM

Messaging Insights bookmarks resolution was degraded from 19:34 UTC to 21:47 UTC on 09/17/2025. During this period, customers may have experienced issues with their bookmarked queries not resolving in the UI and would have been redirected to the Overview Tab. The issue has now been resolved.

INVESTIGATING 7 months ago - at 09/17/2025 10:29PM

Messaging Insights bookmarks resolution was degraded from 19:34 UTC to 21:47 UTC on 09/17/2025. During this period, customers may have experienced issues with their bookmarked queries not resolving in the UI and would have been redirected to the Overview Tab. The issue has now been resolved.

INVESTIGATING 7 months ago - at 09/17/2025 09:35PM

Our monitoring systems have detected a potential issue with Messaging Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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