Outage in Twilio

MMS Delivery Delays To a Subset of Twilio US Short Codes

Resolved Minor

September 17, 2025 - Started 7 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with MMS delivery delays. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Components affected

Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/18/2025 02:51AM

We are no longer experiencing MMS delivery delays when sending messages to a subset of Twilio US Short Codes. This incident has been resolved.

MONITORING 7 months ago - at 09/18/2025 01:06AM

We are observing recovery in MMS delivery delays when sending messages to a subset of Twilio US Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/18/2025 12:12AM

We are experiencing MMS delivery delays when sending messages to a Subset of Twilio US Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/18/2025 12:06AM

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