Outage in Twilio

SMS Delivery Delays to Claro Network in Chile.

Resolved Minor

September 18, 2025 - Started 7 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America Twilio SMS

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/19/2025 06:54AM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Chile. This incident has been resolved.

MONITORING 7 months ago - at 09/19/2025 05:03AM

We are observing recovery in SMS delivery when sending messages to the Claro network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 01:15AM

We are still experiencing SMS delivery delays when sending messages to the Claro network in Chile. Our engineers are continuing to investigate with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/18/2025 10:23PM

We are still experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are continuing investigating with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/18/2025 09:29PM

We are still experiencing SMS delivery delays when sending messages to Claro Network in Chile. Our engineers are continuing investigating with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/18/2025 08:32PM

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