Outage in Twilio
SMS Delivery Failure to Liberty Mobile in Puerto Rico via Subset of Shortcodes
Resolved MinorIncident Report
We are experiencing SMS Delivery Failure to Liberty Mobile in Puerto Rico 313-790 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/19/2025 08:26PM
We are no longer experiencing SMS delivery failures to Liberty Mobile in Puerto Rico via a subset of shortcodes. This incident has been resolved.
MONITORING
7 months ago - at 09/19/2025 06:26PM
We are observing recovery in SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/19/2025 02:36PM
We are continuing to experience SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/19/2025 06:38AM
We are continuing to experience SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/19/2025 02:51AM
We are continuing to experience SMS delivery failure to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/19/2025 12:56AM
We are continuing to experience SMS Delivery Failure to Liberty Mobile in Puerto Rico 313-790 via Subset of Shortcodes. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hour or as soon as more information becomes available.
INVESTIGATING
7 months ago - at 09/18/2025 11:41PM
We are experiencing SMS Delivery Failure to Liberty Mobile in Puerto Rico 313-790 via Subset of Shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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