Outage in Twilio

SMS Delivery Delays to Claro Network in Colombia via Subset of Long Code

Resolved Minor
September 18, 2025 - Started 7 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing SMS delivery delays to Claro Network in Colombia via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin America Twilio SMS Long Code, North America
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 09/19/2025 05:49AM

We are no longer experiencing SMS delivery delays when sending messages to Claro Network in Colombia via a subset of long codes. This incident has been resolved.

MONITORING 7 days ago - at 09/19/2025 03:48AM

We are observing recovery in SMS delivery when sending messages to Claro Network in Colombia via a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 days ago - at 09/19/2025 03:01AM

We are experiencing SMS delivery delays to Claro Network in Colombia via a subset of long codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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