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Outage in Twilio

Increased Latency and 5XX Errors for Messaging Logs

Resolved Minor
September 19, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Twilio SMS

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/19/2025 05:55PM

The issue affecting increased latency for Messaging Logs as well as a low volume of 5XX errors has been resolved, and the service is functioning normally at this time.

MONITORING 7 months ago - at 09/19/2025 05:35PM

We have started seeing recovery for the increased latency for Messaging Logs as well as a low volume of 5XX errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED 7 months ago - at 09/19/2025 04:41PM

The issue causing increased latency for Messaging Logs as well as a low volume of 5XX errors has been identified. We are actively working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 02:41PM

We continue to investigate increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 01:41PM

We are investigating increased latency for Messaging Logs as well as a low volume of 5XX errors. We expect to provide another update in 1 hour or as soon as more information becomes available.

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