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Outage in Twilio

Call Failures to Multiple Networks in Brazil from a Subset of Twilio's Phone Numbers

Resolved Minor
September 19, 2025 - Started 7 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/20/2025 10:40AM

The issue affecting call failures to multiple networks in Brazil from a subset of Twilio's phone numbers has been resolved, and the service is functioning normally at this time.

MONITORING 7 months ago - at 09/20/2025 08:55AM

We have started seeing recovery for call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 7 months ago - at 09/20/2025 06:41AM

We have started seeing recovery for call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 10:48PM

We continue to observe call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 06:52PM

We continue to observe call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 04:52PM

We are still observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/19/2025 03:53PM

We are observing call failures to multiple networks in Brazil from a subset of Twilio's phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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