Outage in Twilio

MMS Delivery Failures from Multiple Networks in United States of America to a Subset of Shortcodes

Resolved Minor
September 19, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

Incident Report

We are experiencing MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio MMS Short Code, North America

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Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 09/20/2025 02:12AM

We are seeing recovery in MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/20/2025 12:32AM

We continue to experience MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/19/2025 10:32PM

We continue to experience MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 1 month ago - at 09/19/2025 09:32PM

We are experiencing MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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