Outage in Twilio

SMS Delivery Failures to Sasktel Network in Canada

Resolved Minor
September 23, 2025 - Started 27 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Toll-Free, North America Twilio SMS Toll-Free, North America Twilio SMS Short Code, North America Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/22/2025 11:20PM

We are no longer experiencing MMS/SMS delivery failures to Sasktel Network in Canada. This incident has been resolved.

MONITORING 27 days ago - at 09/22/2025 09:29PM

We are observing successful SMS delivery to Sasktel Network in Canada. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 27 days ago - at 09/22/2025 08:47PM

Upon further investigation, we have confirmed that traffic sent from Toll Free and Short Code numbers is also affected by the ongoing incident. We are actively investigating SMS delivery failures when sending messages to Sasktel Network in Canada and will provide another update in 1 hour or as soon as possible.

INVESTIGATING 27 days ago - at 09/22/2025 08:40PM

We are still experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 27 days ago - at 09/22/2025 08:14PM

We are experiencing SMS delivery failures when sending messages to Sasktel Network in Canada. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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