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Outage in Twilio

Lookup v2 Packages Degradation

Resolved Minor
September 23, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/23/2025 04:37PM

We are now observing full recovery with Lookup v2 that was resulting in high latency responses for requests in some countries. The issue has been resolved and the service is functioning normally at this time.

MONITORING 7 months ago - at 09/23/2025 04:33PM

We continue to observe recovery with Lookup v2 resulting in high latency responses for requests in some countries but are not seeing complete stability. We expect to provide another update in 30 minutes or as soon as more information becomes available.

MONITORING 7 months ago - at 09/23/2025 04:01PM

We are observing recovery with Lookup v2 resulting in high latency responses for requests in some countries. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/23/2025 02:44PM

We are still experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/23/2025 12:43PM

We are still experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/23/2025 11:51AM

We are experiencing issues in relation to Lookup v2 where packages with SMS Pumping Risk and Line Type Intelligence are presenting high latency responses for requests in some countries. We expect to provide another update in 1 hour or as soon as more information becomes available.

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