Outage in Twilio

SMS Delivery Delays to Multiple Networks in the United States

Resolved Minor
September 23, 2025 - Started about 1 month ago - Lasted 35 minutes
Official incident page

Incident Report

We are experiencing SMS delivery delays when sending messages to multiple networks in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North America Twilio SMS Long Code, North America

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/23/2025 05:16PM

We have identified that this incident has the same root cause as another open incident resulting in SMS delivery delays in the United States, and are resolving this duplicate.

More information and updates on this incident are available at https://status.twilio.com/incidents/tzk0j5v2552y

INVESTIGATING about 1 month ago - at 09/23/2025 04:44PM

We are experiencing SMS delivery delays when sending messages to multiple networks in the United States. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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