Outage in Twilio

API Errors Toward Multiple Networks in Multiple Countries

Resolved Minor
September 23, 2025 - Started about 4 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup
Latest Updates ( sorted recent to last )
RESOLVED about 1 hour ago - at 09/23/2025 09:05PM

API errors toward multiple networks in multiple countries has been resolved and the Lookup API is operating normally at this time.

MONITORING about 3 hours ago - at 09/23/2025 07:20PM

We are observing recovery of API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING about 3 hours ago - at 09/23/2025 06:57PM

We are observing recovery of API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

INVESTIGATING about 4 hours ago - at 09/23/2025 05:47PM

We are experiencing API errors toward multiple networks in multiple countries. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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