Outage in Twilio

Errors Updating Alerts in Flex Admin Console

Resolved Minor
September 23, 2025 - Started about 3 hours ago - Lasted 11 minutes
Official incident page

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Outage Details

We are currently seeing errors updating alerts in Flex Admin Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Flex Admin Console
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/23/2025 08:53PM

We have fully investigated the Flex Admin Console errors issue, and it was determined that the impact was limited to one customer, who has been contacted individually to address any concerns. All systems are operational.

INVESTIGATING about 3 hours ago - at 09/23/2025 08:45PM

We are currently seeing errors updating alerts in Flex Admin Console. Our engineering team is looking into the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

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