Outage in Twilio

WhatsApp Templates are not Synced to Twilio

Resolved Minor
September 24, 2025 - Started 8 days ago - Lasted about 11 hours
Official incident page

Need to monitor Twilio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Twilio, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Messaging Channels
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 09/24/2025 09:02PM

Onboarding new WhatsApp senders and WhatsApp templates not synced to Twilio has been resolved and it is operating normally at this time.

INVESTIGATING 8 days ago - at 09/24/2025 04:19PM

We are still experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 09/24/2025 12:19PM

We are still experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 09/24/2025 10:26AM

We are still experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 8 days ago - at 09/24/2025 09:43AM

We are experiencing an issue where customers that onboard new WhatsApp senders may experience that their WhatsApp templates are not synced to Twilio. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Latest Twilio outages

SMS Delivery Failures to du in United Arab Emirates - about 4 hours ago
SMS Delivery Delays to Twilio Phone Numbers in US via Subset of Shortcodes - about 6 hours ago
Call Failures From A Subset of Twilio's Phone Numbers to Slovakia - about 12 hours ago
MMS Delivery Delays to Multiple Networks in US via a Subset of Long Codes - about 18 hours ago
Delivery Receipt Delays to Net One Network in Zimbabwe - 1 day ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4484 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook