Outage in Twilio

SMS Delivery Failures to Multiple Networks in New Zealand via a Subset of Short Codes

Resolved Minor

September 24, 2025 - Started 7 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, APAC

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/25/2025 12:15AM

We are no longer experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. This incident has been resolved.

MONITORING 7 months ago - at 09/24/2025 10:15PM

We are observing recovery in SMS delivery delays to multiple networks in New Zealand via a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/24/2025 06:06PM

We are still experiencing SMS delivery failures to multiple networks in New Zealand via a subset of short codes. After investigating, it was determined that the delivery delays were delivery failures. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/24/2025 02:06PM

We are still experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/24/2025 12:06PM

We are still experiencing SMS delivery delays to multiple networks in New Zealand via a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/24/2025 11:18AM

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