Outage in Twilio

Twilio Accounts may not be Able to Capture Speech Using <Gather>

Resolved Minor
September 24, 2025 - Started 4 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 09/24/2025 03:41PM

Issues where Twilio accounts may not have been able to capture speech through Gather has been resolved and TwiML, Speech Recognition, and Intelligence are operating normally at this time.

MONITORING 4 days ago - at 09/24/2025 01:41PM

We are observing recovery where a small subset of Twilio accounts may not be able to capture speech using through Gather. While reviewing the original impact, we identified that these customers may have observed delayed transcripts. We expect to provide another update in 2 hours or as soon as more information becomes available.

MONITORING 4 days ago - at 09/24/2025 12:48PM

We are observing recovery where Twilio accounts may not be able to capture speech using through Gather. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 4 days ago - at 09/24/2025 12:27PM

We are still experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

INVESTIGATING 4 days ago - at 09/24/2025 12:15PM

We are experiencing an issue where Twilio accounts may not be able to capture speech using through Gather. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available

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