Outage in Twilio

Issues Uploading Media using Content Template API

Resolved Minor
September 24, 2025 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a service interruption with Content Template API regarding media uploads. We expect to provide another update in 1 hour or as soon as more information becomes available
Components affected
Twilio Content API
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 09/24/2025 06:14PM

After investigation, our engineers have confirmed that rate limiting may have occurred for some customers which created Content Templates with media. Errors and rate limits related to media uploads for the Content Template API has been resolved and is now operating normally at this time.

MONITORING about 5 hours ago - at 09/24/2025 05:05PM

Media uploads in the Content Template API are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 6 hours ago - at 09/24/2025 04:05PM

We are investigating a service interruption with Content Template API regarding media uploads. We expect to provide another update in 1 hour or as soon as more information becomes available

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