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Outage in Twilio

SMS Delivery Report Delays to Altice Network in the US

Resolved Minor
September 24, 2025 - Started 7 months ago - Lasted 5 days
Official incident page

Incident Report

We are experiencing SMS delivery reports when sending messages to Altice Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/30/2025 05:10AM

We are no longer experiencing SMS delivery reports delays when sending messages to Altice Network in the US. This incident has been resolved.

MONITORING 7 months ago - at 09/30/2025 02:09AM

We are observing recovery in SMS delivery reports delays when sending messages to Altice Network in the US. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/29/2025 03:36AM

We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/28/2025 03:35AM

We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/27/2025 03:35AM

We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/26/2025 03:42AM

We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/25/2025 11:43AM

We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/25/2025 01:27AM

We are still experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/24/2025 08:26PM

We are experiencing SMS delivery reports delays when sending messages to Altice Network in the US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 7 months ago - at 09/24/2025 07:33PM

We are experiencing SMS delivery reports when sending messages to Altice Network in US. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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