Outage in Twilio

MS Delivery Delays and Failures to Movistar Network in Chile

Resolved Minor
December 12, 2025 - Started 2 days ago - Lasted about 15 hours
Official incident page

Incident Report

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to Movistar network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Components affected
Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 12/13/2025 06:52AM

We no longer experience SMS delivery delays and failures to Movistar network in Chile. This incident has been resolved.

MONITORING 1 day ago - at 12/13/2025 04:51AM

We are observing recovery in SMS delivery delays and failures to Movistar network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 1 day ago - at 12/13/2025 12:50AM

We are continuing to experience SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/12/2025 10:53PM

We are continuing to experience SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/12/2025 10:03PM

We are again observing SMS delivery delays and failures to Movistar network in Chile. We are continuing to investigate, and will provide another update in 1 hour or as more information becomes available.

MONITORING 2 days ago - at 12/12/2025 08:59PM

We are continuing to observe recovery in SMS delivery delays and failures to Movistar network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING 2 days ago - at 12/12/2025 07:02PM

We are observing recovery in SMS delivery delays and failures to Movistar network in Chile. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/12/2025 05:09PM

We are experiencing SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/12/2025 03:58PM

We are experiencing SMS delivery delays and failures to Movistar network in Chile. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

INVESTIGATING 2 days ago - at 12/12/2025 03:54PM

Our monitoring systems have detected a potential issue with SMS delivery delays and failures to Movistar network in Chile. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

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