Outage in Twilio

Mexico Customers Unable to Activate Their Accounts

Resolved Minor

April 09, 2026 - Started about 2 hours ago - Lasted 31 minutes
Official incident page

Incident Report

Summary AI Generated

Twilio experienced a billing system issue that prevented Mexico customers using USD currency from activating their accounts due to account balance updates failing, resulting in account suspensions. The problem affected Twilio's billing component and lasted for 31 minutes. Engineers investigated and resolved the issue that was impacting account balance processing for this specific customer segment.

Our monitoring systems have detected a potential issue with Twilio Billing. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Components affected

Twilio Billing

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Latest Updates ( sorted recent to last )

INVESTIGATING about 2 hours ago - at 04/09/2026 01:53AM

We are currently investigating an issue where some Mexico customers using USD currency might experience issue related to account balance not getting updated successfully which is resulting in account suspension and preventing activation. Our engineering are actively investigating on this. We will provide another update in 1 hour or as soon as more information becomes available. Thank you for your patience.

INVESTIGATING about 2 hours ago - at 04/09/2026 01:35AM

Our monitoring systems have detected a potential issue with Twilio Billing. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Latest Twilio outages

SMS Delivery Delays and Delivery Receipt Delays from Twilio to New Zealand - about 1 hour ago

SMS Delivery Delays From and to a Subset of Twilio Shortcodes in New Zealand - about 1 hour ago

Mexico Customers Unable to Activate Their Accounts - about 2 hours ago

Billing Payment Processing for Mexican Peso Accounts - about 4 hours ago

SMS Delivery Delays and Failures from Twilio to AT&T Mexico - about 16 hours ago

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