Outage in Twilio
Mexico Customers Unable to Activate Their Accounts
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a billing issue affecting customers in Mexico using USD currency, where account balances failed to update successfully, resulting in account suspensions and preventing account activation. The incident impacted Twilio's billing system for approximately 1.1 hours. The issue was resolved by consolidating it under a duplicate incident tracking system.
We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
25 minutes ago - at 04/09/2026 03:13AM
We are closing this incident as it is being tracked under a duplicate incident. For any further updates, please refer to the following incident page: https://status.twilio.com/incidents/sgl34l18tvsy
INVESTIGATING
about 2 hours ago - at 04/09/2026 02:07AM
We are currently investigating an issue where some customers in Mexico using USD currency may experience problems with their account balance not updating successfully. This may result in account suspension and prevent activation. Our engineering team is actively investigating this issue. We will provide another update within 1 hour or as soon as more information becomes available. Thank you for your patience.
Latest Twilio outages
SMS Delivery Delays and Delivery Receipt Delays from Twilio to New Zealand - about 1 hour ago
SMS Delivery Delays From and to a Subset of Twilio Shortcodes in New Zealand - about 1 hour ago
Mexico Customers Unable to Activate Their Accounts - about 2 hours ago
Billing Payment Processing for Mexican Peso Accounts - about 4 hours ago
SMS Delivery Delays and Failures from Twilio to AT&T Mexico - about 16 hours ago
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