Outage in Twilio
Billing Payment Processing for Mexican Peso Accounts
Minor
April 08, 2026 - Started about 2 hours ago
Official incident page
Official incident page
Incident Report
We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
MONITORING
43 minutes ago - at 04/09/2026 12:20AM
We have identified the root cause and deployed a payment processing fix for accounts using Mexican Peso currency. Please retry any payments if you encountered errors during the day. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 1 hour ago - at 04/08/2026 11:40PM
We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 2 hours ago - at 04/08/2026 11:29PM
We are aware of an issue affecting payment processing for accounts using Mexican Peso currency. Customers may experience payment failures and account suspension when attempting to complete account upgrades. Our team is actively investigating. We will provide another update as soon as more information becomes available.
Latest Twilio outages
SMS Delivery Delays and Failures from Twilio to AT&T Mexico - about 14 hours ago
SMS Delivery Delays and Failures To AT&T Mexico - about 15 hours ago
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