Outage in Twilio

SMS Delivery Delays from Twilio to Digitel Venezuela

Resolved Minor

May 10, 2026 - Started about 16 hours ago - Lasted about 11 hours
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to Digitel network subscribers in Venezuela for 10.9 hours. The issue affected SMS services in the Latin America region, causing delayed message delivery for customers sending to this specific carrier network. Service recovery was observed and monitored before full resolution was confirmed, with SMS delivery returning to normal operations.

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Latin America

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Latest Updates ( sorted recent to last )

RESOLVED about 5 hours ago - at 05/11/2026 01:39AM

The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.

MONITORING about 6 hours ago - at 05/11/2026 12:54AM

We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 8 hours ago - at 05/10/2026 10:46PM

We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 8 hours ago - at 05/10/2026 10:09PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

INVESTIGATING about 12 hours ago - at 05/10/2026 06:03PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

INVESTIGATING about 15 hours ago - at 05/10/2026 03:57PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 16 hours ago - at 05/10/2026 02:50PM

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