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Outage in Twilio

Intelligent Alerts Currently Unavailable

Resolved Minor
May 11, 2026 - Started 29 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's Intelligent Alerts service experienced an outage that made the feature unavailable for some customers for approximately 2 hours. The engineering team investigated and resolved the issue, with service returning to normal operation. The incident was fully resolved with continued monitoring to ensure system stability.

We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide another update in 2 hours or as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 05/11/2026 09:26AM

The issue with Intelligent Alerts has been resolved and the service is operating normally at this time. We will continue to ensure system stability.

MONITORING 29 days ago - at 05/11/2026 07:41AM

We are seeing recovery for Intelligent Alerts and the service is now operating normally. We will continue to monitor the service for system stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING 29 days ago - at 05/11/2026 07:27AM

We are currently investigating an issue where Intelligent Alerts may be unavailable for some customers. Our engineering team has been alerted. We expect to provide another update in 2 hours or as soon as more information becomes available.

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