Outage in Twilio
SMS Delivery Delays and Failures from a Subset of Twilio Toll-Free Numbers to Multiple Networks in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures from a subset of toll-free numbers to multiple networks in the United States, affecting customers' ability to send text messages reliably. The issue impacted SMS Toll-Free services in North America for approximately 3.2 hours. The incident was resolved after the team identified the root cause and implemented a fix, with SMS delivery returning to normal operation.
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 05/15/2026 07:04AM
The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to affected networks in the United States is operating normally.
MONITORING
about 10 hours ago - at 05/15/2026 05:11AM
We have observed a recovery in SMS delivery from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 12 hours ago - at 05/15/2026 04:09AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 12 hours ago - at 05/15/2026 03:54AM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Toll-Free Numbers to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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