Outage in Twilio
SMS Delivery Delays and Failures from Twilio Phone Numbers to Multiple Networks in Italy
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays and failures from Twilio phone numbers to multiple network subscribers in Italy (initially reported as affecting multiple European countries) for 11.5 hours. The incident affected Twilio's SMS service in the Europe region, with customers unable to reliably send text messages to recipients on various Italian mobile networks. Twilio identified the root cause and gradually restored service, with full resolution confirmed after monitoring the recovery.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, EuropeTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 05/16/2026 02:03AM
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in Italy is operating normally.
MONITORING
24 days ago - at 05/15/2026 09:59PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
24 days ago - at 05/15/2026 07:58PM
We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
24 days ago - at 05/15/2026 06:04PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
IDENTIFIED
25 days ago - at 05/15/2026 04:03PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
25 days ago - at 05/15/2026 03:03PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
25 days ago - at 05/15/2026 02:37PM
Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Latest Twilio outages
SMS Delivery Receipt Delays from Twilio Phone Numbers to Odido Netherlands - about 7 hours ago
On Call Engineers are Investigating - about 9 hours ago
SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Multiple Networks in United Kingdom - about 10 hours ago
SMS Delivery Delays and Failures from Twilio Phone Numbers to Tigo Bolivia - about 23 hours ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
