Outage in Twilio
User Authentication Identity Gateway API High Latency in Multiple Countries
Resolved MinorIncident Report
Summary AI Generated
Twilio's User Authentication Identity Gateway API experienced high latency across multiple countries for 3.1 hours, affecting Lookup Identity Match, Lookup Line Type Intelligence APIs, Lookup SIM Swap, and Legacy Identity MatchAttributes services. The team identified the root cause and implemented a fix, with service recovery observed before full resolution was confirmed.
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Lookup Identity Match Twilio Lookup Line Type Intelligence [Legacy API] Twilio Lookup Line Type Intelligence [ API] Twilio Lookup SIM Swap Twilio Legacy Identity MatchAndAttributesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 13 hours ago - at 05/16/2026 01:57PM
The incident has been resolved and User Authentication Identity Gateway API high latency in multiple countries is operating normally.
MONITORING
about 15 hours ago - at 05/16/2026 11:45AM
We have observed a recovery in User Authentication Identity Gateway API high latency across multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 16 hours ago - at 05/16/2026 11:04AM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 16 hours ago - at 05/16/2026 10:51AM
Twilio customers may be experiencing User Authentication Identity Gateway API high latency in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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