Outage in Twilio
Voice Call Failures from Network Subscribers to Twilio El Salvador Phone Numbers
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced voice call failures affecting network subscribers attempting to call a subset of Twilio El Salvador phone numbers, impacting the Voice service in Latin America for 4.2 hours. The incident affected Twilio customers who rely on these phone numbers for inbound calls from the network. The issue was identified, monitored during recovery, and fully resolved with normal voice call operations restored.
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/17/2026 01:05AM
The incident has been resolved and voice calls from network subscribers to a subset of Twilio El Salvador Phone Numbers are operating normally.
MONITORING
about 4 hours ago - at 05/16/2026 11:01PM
We have observed a recovery in voice calls from network subscribers to Twilio El Salvador Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 5 hours ago - at 05/16/2026 09:56PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 05/16/2026 08:56PM
Twilio customers may be experiencing voice call failures from network subscribers to Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
IDENTIFIED
about 6 hours ago - at 05/16/2026 08:55PM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio El Salvador Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
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