Outage in Twilio
SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Puerto Rico
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced SMS delivery delays lasting 5.1 hours affecting messages sent from a subset of short codes and long codes to Liberty Mobile network subscribers in Puerto Rico. The issue impacted SMS services in the Latin America region, causing delayed message delivery for customers trying to reach Liberty Puerto Rico mobile users. Twilio identified the root cause and observed service recovery, with the team monitoring for stability.
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS, Latin AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 05/21/2026 02:09PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
5 days ago - at 05/21/2026 01:07PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
5 days ago - at 05/21/2026 11:10AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
5 days ago - at 05/21/2026 10:10AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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