Outage in Twilio
Twilio Accounts May Not Be Able to Add a Participant to a Conference Using the Create Participant API, or Modify the State of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 6-minute service disruption affecting the Conference API, preventing accounts from adding participants to conferences and modifying participant states (hold, unhold, mute, unmute). The incident was classified as minor and lasted only 6 minutes before resolution.
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 18 hours ago - at 05/27/2026 11:35PM
Our engineers have monitored the fix and confirmed the issue with Flex and Twilio Conferences has been resolved. All services are now operating normally at this time.
MONITORING
about 20 hours ago - at 05/27/2026 10:06PM
We also determined that this issue is also impacting Flex. Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
about 21 hours ago - at 05/27/2026 09:22PM
We are investigating an issue with Twilio Accounts that may not be able to add a participant to a Conference using the Create Participant API, or modify the state of a Conference Participant (Hold, Unhold, Mute, Unmute) via the Participants API. We will provide another update in 1 hour or as soon as more information becomes available.
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