Outage in Twilio

[SNOC] SMS Delivery Delays To Orange Network In Botswana Via A Subset Of Alphanumeric Sender IDs

Resolved Minor

May 28, 2026 - Started about 7 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Twilio experienced SMS delivery delays to the Orange network in Botswana when using a subset of alphanumeric sender IDs. The issue affected SMS services in the Middle East & Africa region for approximately 1.1 hours before being resolved.

Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio SMS, Middle East & Africa

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Latest Updates ( sorted recent to last )

RESOLVED about 6 hours ago - at 05/28/2026 12:20PM

Twilio customers may be experiencing SMS delivery delays from Twilio to Botswana. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

INVESTIGATING about 7 hours ago - at 05/28/2026 11:19AM

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