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Outage in Twilio

Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Ecuador

Resolved Minor
May 27, 2026 - Started about 19 hours ago - Lasted about 10 hours
Official incident page

Incident Report

Summary AI Generated

Twilio customers experienced voice call post dial delays when calling from a subset of Twilio phone numbers to network subscribers in Ecuador. The issue affected Twilio's Voice service in the Latin America region for 10 hours. Twilio identified the root cause and resolved the issue, with service recovery observed and monitored for stability.

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Latin America

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Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 05/28/2026 09:12AM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 11 hours ago - at 05/28/2026 07:06AM

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Ecuador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 12 hours ago - at 05/28/2026 06:17AM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Mobile Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

IDENTIFIED about 16 hours ago - at 05/28/2026 02:16AM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

IDENTIFIED about 18 hours ago - at 05/28/2026 12:16AM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 19 hours ago - at 05/27/2026 11:15PM

Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Phone Numbers to network subscribers in Ecuador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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