Outage in Twilio
Studio Timeout Functionalities Are Degraded Potentially Causing Stuck Executions
Resolved MinorIncident Report
Summary AI Generated
**Twilio Studio** experienced a ~1.6-hour incident where timer scheduling failures caused workflow disruptions, specifically affecting **Send & Wait for Reply** widgets (failing to take no-reply transitions) and **Add TwiML Redirect** widgets (failing to take timeout transitions), resulting in stuck executions. Engineers investigated and resolved the issue, with Studio confirmed as operating normally at resolution.
Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Components affected
Twilio StudioTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 07/29/2026 10:28PM
The issu about Studio Timers failing to schedule causing workflow failure has been resolved and it is operating normally at this time.
INVESTIGATING
about 18 hours ago - at 07/29/2026 09:27PM
We are investigating a small number of Send & Wait for Reply widgets in studio are failing to take the no reply transition, also a small number of add Twiml redirect widgets in studio are failing to take the timeout transition.. We expect to provide another update in 1 hour or as soon as more information becomes available
INVESTIGATING
about 19 hours ago - at 07/29/2026 08:55PM
Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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