Outage in Twilio
503 Errors and Latency on Verify
Resolved MinorIncident Report
Summary AI Generated
Twilio's Verify service experienced a spike in 503 errors and increased latency for approximately 1.2 hours, preventing some customers from creating or checking verifications. Engineers investigated and resolved the issue after confirming no further errors or latency spikes over a 30-minute monitoring period. The service has since returned to normal operation.
We are currently investigating an issue causing a spike in 503 errors and increased latency with the Verify service. As a result, customers may experience errors or delays when creating and checking verifications. Our engineering teams are actively working to isolate the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
Components affected
Twilio VerifyTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 07/30/2026 08:11AM
The issue affecting intermittent 503 errors and increased latency with the Verify service has been resolved, and the service is functioning normally at this time.
MONITORING
about 8 hours ago - at 07/30/2026 07:41AM
No further 503 errors or latency spikes have been detected in the past 30 minutes. We are now transitioning to a 30-minute monitoring phase to ensure continued stability
INVESTIGATING
about 9 hours ago - at 07/30/2026 06:59AM
We are currently investigating an issue causing a spike in 503 errors and increased latency with the Verify service. As a result, customers may experience errors or delays when creating and checking verifications. Our engineering teams are actively working to isolate the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.
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