Outage in Twilio
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 3.2-hour incident where SMS delivery receipts from a subset of Short Codes were delayed for subscribers across multiple US networks, though messages themselves continued to be delivered successfully. The root cause was identified and addressed, with recovery observed before full resolution was confirmed. The incident was fully resolved with SMS delivery receipts returning to normal operation.
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio SMS Short Code, North AmericaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 10/01/2026 12:45PM
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in the United States are operating normally.
MONITORING
about 18 hours ago - at 10/01/2026 11:24AM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
IDENTIFIED
about 19 hours ago - at 10/01/2026 10:24AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
INVESTIGATING
about 20 hours ago - at 10/01/2026 09:35AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
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