Outage in Twilio
Voice Call Failures from South Africa to a Subset of Twilio Phone Numbers
Resolved MinorIncident Report
Summary AI Generated
Twilio experienced a 7.5-hour incident where voice calls from South African network subscribers to a subset of Twilio South Africa phone numbers were failing. The issue affected Twilio's Voice services in the Middle East & Africa region. Recovery was observed and monitored across multiple checkpoints before the incident was fully resolved.
Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Components affected
Twilio Voice, Middle East & AfricaTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 10/10/2026 01:24PM
The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.
MONITORING
1 day ago - at 10/10/2026 01:22PM
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
MONITORING
1 day ago - at 10/10/2026 11:16AM
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
MONITORING
1 day ago - at 10/10/2026 09:09AM
We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 10/10/2026 07:02AM
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
INVESTIGATING
1 day ago - at 10/10/2026 06:00AM
Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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