Outage in Twilio

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

Resolved Minor

October 11, 2026 - Started about 10 hours ago - Lasted about 7 hours
Official incident page

Incident Report

Summary AI Generated

Twilio's Silent Network Authentication (SNA) service experienced device verification timeouts for Vodafone UK users over approximately 6.7 hours, causing API transactions to fail over to secondary verification methods such as SMS OTP. The issue affected the Verify Silent Network Auth component, preventing seamless background authentication. Recovery was observed during the incident window and fully resolved by October 11, 2026.

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Components affected

Twilio Verify Silent Network Auth

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 10/11/2026 11:59AM

The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.

MONITORING about 8 hours ago - at 10/11/2026 07:58AM

We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

MONITORING about 10 hours ago - at 10/11/2026 05:58AM

We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

IDENTIFIED about 10 hours ago - at 10/11/2026 05:17AM

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