Outage in UBC

Okanagan campus MyVPN slow authentication - Thursday February 6, 2025 08:00 PT

Resolved Minor
February 06, 2025 - Started 3 months ago - Lasted 7 days
Official incident page

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Outage Details

We are aware of sporadic issue with MyVPN service, where the multi-factor authentication prompt is slow to arrive, causing the connection attempt to time out. In all instances, a second attempt to connect to MyVPN will resolve the issue. If you experience repeated issues trying to connect to MyVPN, please contact the Okanagan Service Desk at x7-9000 (250-807-9000). Technicians are investigating and an update will provided when more information is available.
Components affected
UBC VPN - Okanagan
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/13/2025 10:02PM

This incident has been resolved.

INVESTIGATING 3 months ago - at 02/07/2025 06:05PM

Technicians are making progress on resolving the issue. Another update will be provided this afternoon. Thank you for your patience.

INVESTIGATING 3 months ago - at 02/06/2025 06:22PM

We are aware of sporadic issue with MyVPN service, where the multi-factor authentication prompt is slow to arrive, causing the connection attempt to time out.

In all instances, a second attempt to connect to MyVPN will resolve the issue.

If you experience repeated issues trying to connect to MyVPN, please contact the Okanagan Service Desk at x7-9000 (250-807-9000).
Technicians are investigating and an update will provided when more information is available.

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