Outage in UBC

Users may experience issues downloading/previewing attachments from outlook.office.com

Resolved Minor
February 27, 2025 - Started 3 months ago - Lasted 8 days
Official incident page

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Outage Details

Some users who have migrated to Exchange Online and use Outlook on the web (outlook.office.com) may have trouble downloading or previewing attachments. Microsoft is aware of the issue and a fix is being implemented. Next update: 5:30 PM PST
Components affected
UBC Faculty and Staff Email (FASmail) UBC Student Email
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 03/07/2025 10:18PM

This incident has been resolved.

IDENTIFIED 3 months ago - at 03/03/2025 08:18PM

The fix for the attachment download and preview issue in Outlook on the Web continues to roll out. We expect the resolution to be fully complete by the vendor’s next scheduled update.
Next update by: Wednesday, March 5, 2025 at 11:30 AM PST

IDENTIFIED 3 months ago - at 03/01/2025 03:15AM

The fix has reached nearly all affected users, with additional ones being addressed throughout the weekend.
Next update by: Monday 2:00 PM PST

IDENTIFIED 3 months ago - at 02/28/2025 05:26AM

Most users impacted by the attachment download and preview issue in Outlook on the Web should now see it resolved, with the fix continuing to roll out. Next update by 13:30 PT.

IDENTIFIED 3 months ago - at 02/27/2025 08:32PM

Some users who have migrated to Exchange Online and use Outlook on the web (outlook.office.com) may have trouble downloading or previewing attachments. Microsoft is aware of the issue and a fix is being implemented.
Next update: 5:30 PM PST

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