Outage in UBC

UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT

Resolved Minor
April 11, 2025 - Started 3 months ago - Lasted about 2 months
Official incident page

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Outage Details

UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete. UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option). The next update will be at 08:00 PT on April 14.
Components affected
UBC Network - Point Grey
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 06/03/2025 08:11PM

Adjustments were made to the firewall based on Cisco's recommendations. The download issue has been resolved.

INVESTIGATING 3 months ago - at 04/11/2025 07:14PM

UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT

Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.

UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).

The next update will be at 08:00 PT on April 14.

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