Outage in UBC
Pinnacle Voice Services portal inaccessible - October 29, 2025 at 09:30 PT
Minor
October 29, 2025 - Started about 3 hours ago
Official incident page
Official incident page
Incident Report
Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca.
Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service.
The next update is scheduled for 14:00 PT.
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
17 minutes ago - at 10/29/2025 09:36PM
Our vendor has advised that they are in the process of recovery.
The next update is scheduled for 18:00 PT.
INVESTIGATING
about 3 hours ago - at 10/29/2025 06:52PM
Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca.
Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service.
The next update is scheduled for 14:00 PT.
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