Outage in UBC
Pinnacle Voice Services portal inaccessible - October 29, 2025 at 09:30 PT
Resolved MinorIncident Report
Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca.
Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service.
The next update is scheduled for 14:00 PT.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 10/30/2025 06:00AM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 10/30/2025 12:37AM
Our vendor has advised that they are in the process of recovery.
The next update is scheduled for 19:30 PT.
IDENTIFIED
about 1 month ago - at 10/29/2025 09:36PM
Our vendor has advised that they are in the process of recovery.
The next update is scheduled for 18:00 PT.
INVESTIGATING
about 1 month ago - at 10/29/2025 06:52PM
Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca.
Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service.
The next update is scheduled for 14:00 PT.
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