Outage in UBC

CWL myAccount (myaccount.ubc.ca) intermittent login issues

Resolved Minor
December 11, 2025 - Started about 1 month ago - Lasted about 5 hours
Official incident page

Incident Report

There were some intermittent login issues with CWL myAccount today at 11:30 PT. The issue was quickly resolved by UBC IT. If you are experiencing issues logging in to CWL myAccount, please use a new browser session or a different browser.
Components affected
UBC CWL Web Services

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/12/2025 01:04AM

This incident has been resolved.

MONITORING about 1 month ago - at 12/11/2025 08:19PM

There were some intermittent login issues with CWL myAccount today at 11:30 PT. The issue was quickly resolved by UBC IT. If you are experiencing issues logging in to CWL myAccount, please use a new browser session or a different browser.

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