Outage in UBC
Turnitin – Log-in errors – Apr 29, 2026 09:00 PT
Resolved MinorIncident Report
Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific.
The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/30/2026 05:12PM
The vendor has now deployed a fix for the issue. Users should now be able to login to https://turnitin.com.
We apologize for this service disruption. If you have any questions or concerns, please reach out to the LT Hub by emailing LT.hub@ubc.ca.
IDENTIFIED
9 days ago - at 04/30/2026 03:55PM
The vendor continues to work on their fix.
We will provide an update by 1:00 p.m. Pacific Thu Apr 30, 2026.
IDENTIFIED
10 days ago - at 04/29/2026 11:50PM
The vendor is aware of the issue and is developing a fix.
We will provide another update by 9:00 p.m. Pacific.
INVESTIGATING
10 days ago - at 04/29/2026 08:00PM
The vendor is continuing to investigate the login errors.
We will provide another update by 4:00 p.m. Pacific.
INVESTIGATING
10 days ago - at 04/29/2026 03:59PM
Users may be experiencing log-in issues and encounter the error message "There was an error processing your request." when trying to log in to https://turnitin.com. This issue was first reported April 28 at 2:00 p.m. Pacific.
The issue is under investigation with the vendor. We will provide an update by 1:00 p.m. Pacific.
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