Outage in UKG

[EU/US] Analytics data is not available // Les données statistiques sont indisponibles

Resolved Major

December 21, 2022 - Started over 3 years ago - Lasted about 7 hours
Official incident page

Incident Report

(Customers hosted in Europe only) We have detected an incident on our statistics tools that prevents you from accessing your data. Our teams are currently investigating. // (Client hébergés en Europe seulement) Nous avons détecté un incident sur nos outils de statistiques qui vous empêche d'accéder à vos données. Nos équipes sont en cours d'investigation.

Components affected

UKG Analytics

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Latest Updates ( sorted recent to last )

RESOLVED over 3 years ago - at 12/21/2022 05:23PM

This incident has now been resolved and your statistical data is once again available. We apologize for the inconvenience.

//

Cet incident est à présent résolu et vos données statistiques sont de nouveau accessibles. Nous vous prions de nous excuser pour la gêne occasionnée.

IDENTIFIED over 3 years ago - at 12/21/2022 03:27PM

This incident also affects our customers hosted on our American servers, contrary to the information initially given.

//

Cet incident touche également nos clients hébergés sur nos serveurs américains contrairement à l'information donnée initialement.

INVESTIGATING over 3 years ago - at 12/21/2022 10:09AM

(Customers hosted in Europe only)
We have detected an incident on our statistics tools that prevents you from accessing your data. Our teams are currently investigating.

//

(Client hébergés en Europe seulement)
Nous avons détecté un incident sur nos outils de statistiques qui vous empêche d'accéder à vos données. Nos équipes sont en cours d'investigation.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - over 1 year ago

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