Outage in UKG

[US] Upload / Preview of document unavailable

Resolved Minor

February 07, 2023 - Started about 3 years ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing an incident with uploads and previews of document on our products in US environment. We work to identify the cause. Nous constatons actuellement un incident avec le téléversement et la prévisualisation sur nos produits sur notre environnement situé aux US. Nos équipes techniques sont mobilisées afin d'en déterminer la cause.

Components affected

UKG API UKG Request Manager UKG Document Manager Core UKG Digital Process Manager UKG Knowledge Base UKG Smart Document Generation UKG eSignature

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/09/2023 07:41AM

This incident has been resolved.

MONITORING about 3 years ago - at 02/07/2023 10:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 3 years ago - at 02/07/2023 10:05PM

We are currently experiencing an incident with uploads and previews of document on our products in US environment. We work to identify the cause.

Nous constatons actuellement un incident avec le téléversement et la prévisualisation sur nos produits sur notre environnement situé aux US. Nos équipes techniques sont mobilisées afin d'en déterminer la cause.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - almost 2 years ago

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