Outage in UKG

[US] Degraded performances on Atlanta Servers

Resolved Minor

August 23, 2023 - Started over 2 years ago - Lasted 9 days
Official incident page

Incident Report

Alert for US customers hosted on our Atlanta servers only. We are currently experiencing degraded performance on our Atlanta servers. The consequences may be longer than normal response times or sporadic error messages on Document Manager and its related features. Our teams are currently investigating.

Components affected

UKG API UKG Document Manager Core UKG Smart Document Generation UKG eSignature

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 09/01/2023 02:00PM

No similar issues were observed during the past week on our Atlanta servers. Several improvements have been identified and will be implemented in the coming weeks to prevent the same issue from happening again in the future. This incident is now considered closed.

MONITORING over 2 years ago - at 08/23/2023 05:43PM

Issue has been identified and actions have been taken to alleviate the impacts. We have observed a progressive recovery since 16:20 UTC. We are continuing to actively monitor our systems.

INVESTIGATING over 2 years ago - at 08/23/2023 03:03PM

Alert for US customers hosted on our Atlanta servers only.

We are currently experiencing degraded performance on our Atlanta servers. The consequences may be longer than normal response times or sporadic error messages on Document Manager and its related features. Our teams are currently investigating.

Latest UKG outages

[EU] Slowdowns on European production platforms // Ralentissement sur les plateformes de production européennes - over 1 year ago

[Staging] Partial outage on SFTP service // Service SFTP indisponible - over 1 year ago

[EU Servers] Degraded performances // [Serveurs Européens] Performances dégradées - over 1 year ago

[Europe] eSignature wrongly reporting 404 errors via API on existing signature processes // eSignature retourne une erreur 404 par API lors de la récupération des détails des processus de signature existants - over 1 year ago

[US, ATL, TOR] Delays for Document Migration process - almost 2 years ago

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